Our Story

Our story began in 1969 when we considered the question, “How can we make an impact on organizations’ environment and workflow?” Since then, we have been focused on providing top-tier Managed Print Services to our clients.  Our team works closely with small and large organizations to understand their unique print environment in order to recommend and implement the best solutions. As specialists in the industry, we focus on the entire document workflow atmosphere.

Companies in the copy and print industry rise and fall with their level of service. We often note that any company can lease and sell printers, but it’s what happens beyond the sale that makes the real difference.  We pride ourselves in top-tier client care, always elevating each client’s needs as a priority.

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Pros Elite Certification

Being a Pros Elite certified company is one of the greatest honors within our industry. This means we provide the highest level of care to our clients. Pros Elite recognizes the top 100 companies across the country who meet and exceed precise industry benchmarks like response time, first call efficiency rate and other metrics that measure the quality of service and overall value provided to clients. At American Office Solutions, we’re proud to be the only Pros Elite certified company serving southern Michigan.

When talking with prospective clients, this certification serves as an excellent differentiating factor. Anyone can claim to provide great service, but being certified by Pros Elite specifically validates that claim. We measure a number of metrics on a continual basis, along with reviewing a comprehensive report each month directly with the Pros Elite team to continue improving in any possible areas. For our clients, this means that they can have 100% confidence in the level of service we promise because it’s backed by more than a subjective opinion. We have the metrics, certification and client satisfaction to prove it.

Request Your Needs Analysis

Fill out the information to request a free needs analysis for your organization’s print environment. A member of our team will be in touch with you soon to discuss your unique needs.

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  • We want to be a company that cares
  • Communication - Communication is the foundation for everything we do, and for that reason, we strive to make it great.
  • Action-Oriented - We desire for our team to be empowered by the work they do and take action when they see something they can help accomplish
  • Relationship-Driven - Internally, we emphasize caring for one another above one-self. Externally, we make caring for our clients a top priority.
  • Evolve - We strive to always be improving and finding new ways to care for one another and our clients. We're always looking for the next solution.
  • Success is a by-product of care. We have been defined by excellent service to our clients for decades.
  • Culture defines who we are, what we do and how we operate

By the Numbers

We’re a growing company that is excited to help meet your Managed Print needs.

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Years of Business

A map of Michigan displaying the area covered by American Office Solutions

Area Covered

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Client Retention Rate

Awards and Recognition

Small Business Person of the Year 2013

Service Executive of the Year 2018

Premiere Dealer 2017

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Maximize Your Print Devices

Fill out the information below to request a free needs analysis for your organization’s print environment. A member of our team will be in touch with you soon to discuss your unique needs.

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