Our story began in 1969 when we considered the question, “How can we make an impact on organizations’ environment and workflow?” Since then, we have been focused on providing top-tier Managed Print Services to our clients. Our team works closely with small and large organizations to understand their unique print environment in order to recommend and implement the best solutions. As specialists in the industry, we focus on the entire document workflow atmosphere.
Companies in the copy and print industry rise and fall with their level of service. We often note that any company can lease and sell printers, but it’s what happens beyond the sale that makes the real difference. We pride ourselves in top-tier client care, always elevating each client’s needs as a priority.
Pros Elite Certification
Being a Pros Elite certified company is one of the best honors within our industry. This means we provide the highest level of care to our clients. Pros Elite recognizes the top 100 companies across the country who meet and exceed stringent industry benchmarks like response time, first call efficiency rate and other metrics that measure the quality of service and overall value provided to clients. AOS is the only Pros Elite certified company serving southern Michigan.
This is a great differentiating factor to utilize when talking with a prospective client. Anyone can claim to have great service, but our Pros Elite certification provides specific validation. We have a variety of metrics that we measure on-going and then we review a comprehensive report each month with Pros Elite to continue to improve in any possible area.
What this all means to you is that you can have 100% confidence in what you are selling and that what happens after you make a sell is what AOS is great at and has been great at for years. This all leads to us having a 99% retention rate of clients
Request Your Needs Analysis
Fill out the information to request a free needs analysis for your organization’s print environment. A member of our team will be in touch with you soon to discuss your unique needs.
By the Numbers
We’re a growing company that is excited to help meet your Managed Print needs.