Managed IT Services

AOS’ Managed IT Services are designed to help you manage your day-to-day IT maintenance issues so you can focus on managing your business.

Cloud Computing

Traditionally when you buy computing power, you pay for power whether you use it or not. Cloud computing offers substantial economic advantages because you only pay for the computing resources you actually use. You can dynamically increase or decrease those resources as your needs change.

Managed IT Services

Your organization depends on technology every day to keep your business running smoothly. And if you’re like most small to mid-sized companies, you have a diverse mix of technologies and computer issues to support. Don’t spend your valuable time dealing with technology problems! AOS’ Managed IT Services are designed to help you manage your day-to-day IT maintenance issues so you can focus on managing your business.

All of AOS’ Managed IT Services include remote maintenance from our dedicated managed services team and on-site maintenance. From basic support to a plan that includes all of your hardware and maintenance, you can customize the level of IT service that’s right for you!

Microsoft Exchange Server

Support, maintenance and monitoring, and security update services are provided for your Microsoft Exchange server including Unified Messaging, Auto Attendant Setup, and after hours and holiday greetings.

Network Management

Through remote software tools, AOS can proactively monitor your network environment to immediately detect and resolve any potential network problems. We provide:

  • Service call history and monthly activity reports
  • Network maintenance and monitoring
  • Monitoring of attached network devices
  • Availability, event log, backup, and drive space monitoring
  • Monthly status reporting
  • Anti-virus software management
  • Security, file sharing, and user administration

Recurring Business Review (RBR)

AOS’ Managed IT Services RBR is a process that provides a collection of information about your network, desktops, servers, storage backup, and disaster recovery systems. We monitor your IT environment to help you efficiently track and manage your network systems and devices. An RBR is conducted semi-annually to help you plan for network improvements and provide you with a detailed executive summary that includes:

  • Service call history and monthly activity reports
  • Server monitoring and performance reports
  • Security update analysis
  • Desktop utilization reports
  • AOS agreement and contract coverage

Help Desk Support

Receive unlimited help desk support from technical experts that can resolve every day computer-related issues. We provide support for any question that relates to your organization’s networks, PCs, and Microsoft applications (i.e. login authentication, connectivity issues, and application support).

Microsoft Office Communications Server (OCS)

AOS provides help desk, remote, and on-site support for OCS including Live Meeting, Desktop Sharing, Instant Messaging, and end user devices. We also provide application maintenance and monitoring and security updates.

Desktop/Server Management

Through remote software tools, AOS provides unlimited technical assistance to your computer users and network administrator from our location, providing you with faster response time. We can securely access your desktops and servers to help resolve issues. If an issue cannot be resolved over the phone or remotely, an AOS engineer will be on-site to resolve the problem as quickly as possible.

Storage Backup and Disaster Recovery Management

Designed for Windows servers, AOS’ Managed Backup and Disaster Recovery Services provide near real-time backups and seamless off-site storage along with multi-year archiving and fast server virtualization capabilities. We can help you replace management intensive and error-prone tape backups and simplify the protection of your company’s server with reliable, automated backup, and assured data recovery.